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When Adobe Digital Marketing announced that the theme of its 2017 cloud summit would be, “Make Customer Experience Your Business,” attendees were intrigued, and eager to hear more.  That’s understandable.  Businesses know that customer experience is their lifeblood:  with infinite choices in content, what drives...

“Cloud first” is the big trend in software hosting. First introduced as a government policy in 2010, it's become the aim of a growing number of businesses. Cloud hosting provides economies of scale, around-the-clock professional management, and easy adaptation to growth. It can significantly improve...

Businesses large and small have heard for years from Amazon Web Services and other cloud services providers about the benefits of cloud computing.  Cloud computing increases efficiency, enables the rapid deployment of resources, increases business agility, provides services which better enable innovative business initiatives, enhances security...

Real-time enterprise communication isn’t a choice, it’s a necessity. To keep up with customers, suppliers, and the competition, it is obligatory for companies to be able to communicate efficiently and effectively through whatever means the other party prefers (i.e. instant message, voice communication, web and...

A visiting friend recently asked my 12-year old what he wants to be when he grows up and was somewhat surprised by his answer. “I’m going to be a developer.” There’s a lot to love about being a developer. Your skills are increasingly in demand, and...

It’s 4:55 pm and you’re about to peel yourself away from your desk and enjoy a relaxing weekend. Everything’s under control: deadlines are met, business is booming, clients are happy. And then the phone rings. OK, most clients are happy. Your caller is a customer...

I’m proud to announce the inception of PointClick Technologies’ Adult Immigrant Internship Program — an opportunity for those who came to America seeking a better life to start the career they’ve dreamed of. It is my hope that this program will not only provide a...

A hacker who put the personal data of 164 million LinkedIn users up for sale also recently tried to sell the records of 360 million MySpace users. We all heard about how a cybersecurity breach played out for AshleyMadison.com, and reports indicate that a security...