Our Data Centers

Raleigh, NC | Ashburn, VA | Dallas, TX | San Francisco, CA

PointClick Technologies hosts its servers at an SSAE 16 certified data center to provide enterprise-class hosting. SSAE 16 is an advanced standard that defines the standards an auditory must employ in order to assess the contracted internal controls of a service organization.  Service organizations, including hosted data centers, insurance claims processors and credit processing companies, provide outsourcing services that affect the operation of the contracting enterprise.

Our best-of-breed configuration consists of colocation services, dedicated servers, managed services, and disaster recovery services to provide a solution customizable to fit any industry compliance. By merging this portfolio of services with industry-leading service level agreements (SLAs), you receive leading edge services, personal customer service, and enterprise- class infrastructure so you can rest assured your data and applications are secure.

 

Data Center Facility Specifications

PointClick Technologies hosts at a data center that meets the most demanding requirements, with the highest level of security, safety, redundancy, reliability, scalability, and technology. PointClick’s state-of-the-art facility is capable of handling server management applications for all of our customers worldwide.

Take a look at our features of our facilities:

Datacenter-map


Special Building Features

  • Ballistic-rate exterior, including doors & windows.
  • Lightning protection throughout the perimeter, rooftop, and electrical and mechanical support infrastructure
  • Entrance requires badge or security entry
  • Building strategically located outside of severe weather and seismic zones
  • Building is rated to withstand hurricane force winds
  • Ballistics-proof walls, doors, and windows
  • 24-hour physical security monitors all cameras, door positions, and badge access areas
  • Redundant off-site monitoring of all security systems
  • Camera on each doorway
  • Double man trap forces double verification and provides extra secure data center entry
  • Door entrance to data center requires a badge to get in and a badge to get out


General Information

  • 24 inch raised floor provides conditioned air from below to push hot air up for more efficient and effective cooling of computer equipment
  • Hot air rises away, keeping customer equipment cool
  • Sensor-driven cameras watching every door, aisle, cage, and cabinet, NOC, NODE, and other secure support rooms
  • Steel structural supports and concrete walls
  • Hurricane wind rated roof
  • Additional water and weather resistance and membrane roof for further waterproofing
  • Leak detection system
  • Grounding connections on all posts, cages, and cabinets


Building Management Systems

  • Prowatch building management system with on-site monitoring and control of all HVAC and cooling towers, as well as other mechanical systems.


Lobby Information

  • Ballistic-proof walls, doors, and windows
  • 24-hour physical security monitors all cameras, door positions, and badge access areas
  • Redundant off-site monitoring of all security systems
  • Camera on each doorway
  • Double man trap
  • Forces double verification and provides extra secure data center entry
  • Door entrance to data center requires a badge to get in and a badge to get out
  • Biometric hand scanner verifies unique hand geometry image and a heat signature before allowing entry into data center


Cage/Cabinet

  • Locks are impossible to “pick” because they require unique laser-etched keys with magnetic signatures
  • Keys can only be ordered by two people in the company
  • Strong sheet metal cages. Can’t get a hand or foot hold (unscalable).


Electrical

  • All electrical supply is configured in a 2N 1 model
  • Redundant utility feeds and transformers
  • Redundant main switch panels, each able to take full data center load and automated to fail over instantly if one shuts down to avoid downtime
  • Each switch panel feeds into redundant Uninterruptible Power Supplies (UPSs) (4-500 kVA Powerware active units with 2 add’l. in reserve)
  • Each UPS feeds through redundant cables into redundant Power Distribution Units (PDUs) (8-Powerware 150 kVA)
  • Each PDU distributes power to power strips to each rack
  • Each customer power strip is supplied by Redundant PDUs with automatic transfer to active power supply
  • Cameras monitor room and alarm with motion
  • 2 Megawatt diesel generator (1-Catepillar), regularly tested, for added protection
  • Indefinite run time with refueling. Currently, over one week of continuous operation without refueling with current load. Locked within a sound-attenuated enclosure behind locked security fences and monitored by cameras. Critical functions are remotely monitored within data center.


Mechanical Room

  • Cooling system pumps (3-60 Hp Bell & Gossett) in a 3N configuration with variable speed drives for reliable and finite cooling control
  • Adjustments are controlled through a building automation system
  • 10,000 gallon water tank onsite to maintain cooling systems through utility water system failures


Security Cameras

  • Cameras digitally record all movement in and around the data center
  • 7 pan-tilt-zoom cameras watch all perimeter areas
  • Separate cameras focused on all exterior doorways
  • Ademco digital controllers and recorders
  • Seperate camera controller
  • ProWatch video GUI, mulitple moniters


HVAC

  • 2N 1 configuration. Two complete and separate air conditioning systems each fully capable of maintaining temperature, each with an additional CRAC unit
  • Computer Room Air Conditioning (CRAC) units (14-DataAir 30-ton) are positioned around the data center. *(Filter the air to remove dust and lint) *(Humidity the air to a finite set point to reduce static electricity) *(Maintain temperature to within one degree)
  • Utilize a water/glycol mix from outside water towers for efficient cooling year around (2-Evapco cooling towers)
  • Moisture containment basins and sensors ensure no moisture gets in the data center
  • Separate and further redundant cooling systems for critical support areas (NOC, NODE, MIS, Security) (Liebert & Mitsubishi split systems, each < 1 ton)


Access Control

  • Biometric hand scanner verifies unique hand geometry image and a heat signature before allowing entry into data center
  • Card access control throughout space

Need more help understanding our Managed Services and how we can make take the burden of managing your IT off your shoulders?