From Our Blog
 

Why PointClick

If you wanted faceless and nameless “service” you wouldn’t be checking us out

If you happen to be looking for a link to one of those types of hosting providers where you can “click-click-buy”, here is one that we would recommend.

The fact that of the matter is, when it comes to Cloud and Managed hosting, there is no shortage of choices. It can get pretty confusing to know who is being responsible and forth coming.

In the end, everything goes into one of these:

So, what’s the difference?

  • Service.
  • Support.
  • Commitment.
  • Response.

All these terms are so overused that and quite frankly, have lost a lot of meaning over the years. Vendors claiming top-notch service and support; saying they are 100% committed to the customer and yet quite often leaving their customers in the cold.

 

Truth be told, things do happen.

True story: one very well-known hoster had their power go out after a milk truck accidentally ran into the power source that supplied their data center. Okay, maybe it wasn’t a milk truck, but this is a 100% true story and I think while we can chuckle about it now, at the time it happened, it wasn’t a laughing matter. If your server goes down even for 15 minutes, do you expect your provider to know about it? Yes. Do you expect them to give you full transparency on the issue? Most certainly. And do you expect them to be giving you as many updates as needed before it is resolved? Absolutely.

With PointClick, we take your business and your technology seriously. We do everything in our power to make sure your service and support experience is top notch and second to none.

And you know who counts on us to keep doing what we do? Our valued customers. We’d be happy to introduce you to them so they can tell you directly what it’s like hosting with PointClick Technologies.

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Because every little thing matters in managed hosting.