Overview

Microsoft CRM 3.0 helps businesses automate sales processes and helps mobilize the sales force. Through its service module, Microsoft CRM allows you to provide superior customer service and make more informed business decisions. Microsoft CRM is available securely over the web but also has superior integration with Microsoft Outlook 2003 and offline mobile functionality through Pocket PC.

Features

Microsoft CRM 3.0 is modular and available for sales, service or a suite combination of both. For more advanced features, Microsoft CRM 3.0 Professional editions are available with enhanced feature set and integration into accounting systems.

• Sales Force
  Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process - helping ensure a shorter cycle, higher close rates, and improved customer retention.
  
• Customer Service
  Microsoft CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.
  
• Mobility Features
  Microsoft CRM Mobile 3.0 allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities?all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.